Contact us
Send us a message and we will reply by email, usually within two working days. Please tell us which device and iOS version you use and what you were doing. Never send passwords or card numbers.
Prefer email? Write to contact@asilerguner.com or visit asilerguner.com.
Common questions
My customers don't have the app. Can they still book?
Yes. Customers book from any browser, on any device, through your booking page. Turn it on in More › Online booking, then copy the link or the embed code for your website.
Do I have to confirm every online request?
By default, yes. You confirm or decline each request in the app, so you stay in control of your calendar. If you switch on More › Online booking › Booking rules › Confirm requests automatically, customers get a free time at once and a confirmation email, and you approve nothing. Customers become clients only when the appointment is in your calendar.
Why did a new-request alert arrive late?
Alerts come from checks that iOS runs in the background, and iOS decides when. The app also checks every minute while it is open, and the More tab shows a badge. Check that notifications and Background App Refresh are on for Ontime in Settings.
Does Ontime send my reminders?
Ontime prepares each message from your templates and opens Messages or Mail. You press send, so it comes from your own number or address. The exception is online booking: customers get an automatic email when they send a request and when you answer it.
How do I get my data out?
Settings › Export all data creates a complete export. Signed-in businesses are also synced to the cloud, so a replaced device picks up your data when you sign in.
How do I delete my account and data?
In the app, go to More › Settings to erase a business, and More › Account & sync to delete your account. You can also write to us.
Does Ontime store card numbers?
No. Ontime records payments you take elsewhere and never stores card numbers.